Returns, Exchanges & Refunds
Thank you for shopping at Atteza, we pride ourself in the quality of the products we offer and your satisfaction is our number one priority. We do not accept refunds or returns but we do accept exchanges in the rare cases where the merchandise is defective or damaged. Every piece we deliver is manually inspected meeting a strict quality control in order to make sure it arrives in perfect condition. Once an order has shipped, we do not accept returns or exchanges.
Canceling An Order
Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been in packed or staged for shipping.
The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?
Once an order has shipped, atteza is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation. Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.
If the carrier is unable to assist with finding the package, please contact us at firstname.lastname@example.org with the case number provided from the carrier and we can assist you further.
Shipping Lead Time
All orders have at least 1-2 business day lead time upon receipt of order. Shipping method applies after order has shipped. Orders placed during a holiday or promotion will have an approximate lead time of at least 3-4 business days upon receipt of order. Shipping method applies after order has shipped.
How To Return Your Item
Customer may return the package to the designated shipping address, and cover the shipping fee for returning the package only if the customer service staff have authorized the return. You can contact us if you have any questions at email@example.com in regards to returning an item.
You will be responsible for paying for the returned shipment. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.If you have any questions regarding our Return Policy, practices, or your use of our sites or applications, please contact us at firstname.lastname@example.org